Member Information Policy

 

1. General Overview

This Policy describes how DailyDoll Shop handles requests for information about buyers and sellers (collectively referred to as “Members”). Before submitting a request to the platform, please:

  • Check whether the information you need is publicly available, or
  • Contact the relevant Member directly whenever appropriate.

Some information on DailyDoll Shop Stores is publicly visible, including:

  • Store name,
  • Publicly displayed seller name (if applicable),
  • Store policies,
  • Public listings and feedback.

Members may also access their own records by logging into their accounts, including:

  • Sales reports (available for download in .csv format),
  • Order history,
  • Listing and posting logs.

For detailed information about how we collect and process personal data, please see our Privacy Policy.

2. Legal Requests for Member Information

DailyDoll Shop will disclose Member information only when required:

  • under applicable law (EU, UK, US),
  • under our Terms of Use or Privacy Policy,
  • under a valid and properly issued legal request,
  • or in limited emergency circumstances involving the risk of death or serious harm.

A lawful and sufficient legal process may include:

  • subpoena,
  • court order,
  • warrant,
  • or other legally recognized request appropriate to the issuing jurisdiction.

Identification Requirements

The legal process must contain enough information for DailyDoll Shop to identify the Member account. General names or incomplete identifiers are insufficient.

Your request must include one or more of the following:

  • Email address,
  • Transaction ID,
  • Username,
  • Store name,
  • Payment reference or another unique identifier.

The legal request must also include:

  • the name of the issuing authority,
  • the name or title of the requesting officer,
  • an official government email address or phone number,
  • a clear description of the specific records requested.

3. Where to Send Legal Requests

Before contacting a court or issuing authority, please verify the jurisdiction of the Member whose information you are seeking.

All legal requests regarding Member Information must be addressed to the Company’s registered office (operator of DailyDoll Shop), in accordance with applicable registrations and legal requirements.

To expedite processing, you may also send a digital copy of your legal request to:

[email protected]

Please note: email alone is not considered valid legal service; it is accepted only as an advance copy.

4. Emergency Requests (Imminent Risk Situations)

If your request concerns an immediate and serious threat to the life or safety of a Member or any individual, authorized law enforcement personnel may submit an emergency request to:

[email protected]

The email must be sent from an official government domain and include:

  • Your full name, title, government agency, and complete contact details (official email, telephone number).
  • A concise description of the emergency and how it poses an imminent risk of death or serious harm.
  • The identity of the person(s) at risk.
  • The specific records requested and their relevance to the emergency.
  • An explanation of why standard legal process cannot be obtained without delay.

Individuals aware of an active emergency should immediately contact local emergency services or law enforcement.

5. Notification to Members

Where permitted by law, DailyDoll Shop may notify the Member before disclosing their information.

Notification may be withheld if:

  • it is prohibited by law,
  • the request relates to unlawful activity,
  • prior notification could jeopardize an investigation,
  • or it could lead to destruction of evidence or other misuse.

When appropriate, DailyDoll Shop may allow the Member sufficient time to file objections in court.

6. Requests for Testimony

DailyDoll Shop generally objects to subpoenas requiring employees to testify in court.
When providing records, the platform issues a standard declaration of authenticity from the custodian of records.

Live testimony is typically unnecessary because the records are considered self-authenticating.

7. Cost Reimbursement

DailyDoll Shop may seek reimbursement for reasonable costs directly incurred in:

  • locating relevant information,
  • assembling and reviewing data,
  • preparing records for disclosure,
  • complying with legal procedures.

 

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