Delivery policy

Effective Date: November 1, 2025

This Delivery Policy (“Policy”) forms an integral part of the Terms of Use and governs the obligations, rights, and responsibilities of sellers (“Sellers”) regarding the packaging, shipment, delivery, and tracking of goods sold on the dailydoll.shop platform (“Platform”).

By offering goods for sale on the Platform, the Seller acknowledges and agrees to comply with this Policy, the Terms of Use, and the Return Policy.

1. General Responsibilities of Sellers

1.1. Sellers are solely responsible for the packaging, shipment, and delivery of items sold to buyers (“Buyers”), regardless of whether they use third-party carriers, fulfillment services, or self-managed shipping methods.

1.2. Sellers must ensure that all orders are delivered to the exact delivery address provided by the Buyer at checkout.

1.3. Sellers are solely responsible for complying with all applicable domestic and international shipping laws, customs regulations, export restrictions, and carrier requirements.

2. Mandatory Seller Obligations

When fulfilling orders placed through the Platform, Sellers are required to:

2.1. Specify the order processing time on the item listing and adhere strictly to that timeline.

2.2. Dispatch all items within thirty (30) days of purchase unless:

  • a different processing time is stated on the listing, or
  • an alternative delivery time has been expressly agreed with the Buyer through the Platform’s messaging system.

2.3. Obtain and document the Buyer’s explicit written approval before modifying the processing time of any order.

2.4. Ship the item exclusively to the delivery address provided in the Buyer’s order.
Sellers may not alter, modify, or correct the shipping address independently.

2.5. Provide a valid tracking number for each shipment, enabling the Buyer and the Platform to monitor delivery progress.

2.6. Upload to the order page shipment confirmation documentation, which may include:

  • a postal receipt,
  • carrier confirmation,
  • or an auto-generated ShipStation label confirmation.

2.7. Mark an order as “Shipped” only after the item has been physically transferred to the carrier.
Marking an order as shipped triggers an automatic notification to the Buyer.

2.8. Charge Buyers accurate and reasonable shipping fees, consistent with the rates of the carrier selected.

3. Use of Integrated ShipStation Mailing Labels

3.1. Sellers may use the Platform’s integrated ShipStation system to create, print, and manage shipping labels.

3.2. By using ShipStation on the Platform, the Seller agrees that:

  • (a) All shipping labels may be used exclusively for fulfilling DailyDoll Shop orders.
  • (b) Shipping labels may not be resold, transferred, or used for orders outside the Platform.
  • (c) The Seller retains full responsibility for the content, packaging, and legality of parcels shipped with such labels.
  • (d) Shipping services are provided by third-party carriers, not the Platform. DailyDoll Shop does not control or guarantee carrier performance.
  • (e) The Platform is not liable for lost, delayed, damaged, or misdelivered shipments, regardless of its assistance in dispute resolution.
  • (f) The Platform may revoke Seller access to shipping label services at any time, with or without cause.
  • (g) The Seller authorizes the Platform to share shipping-related data with carriers as needed, subject to the applicable Privacy Policy.

4. Proof of Shipment and Delivery Confirmation

4.1. By submitting tracking numbers or delivery confirmations, the Seller authorizes the Platform to obtain, store, and transmit delivery data provided by the chosen carrier to the Buyer.

4.2. In the event of a nondelivery dispute, the Seller must provide valid proof of shipment, including:

  • carrier-issued documentation,
  • tracking records confirming handover,
  • evidence showing that the item was shipped to the address specified by the Buyer.

4.3. If the Seller cannot provide adequate proof of shipment, the dispute may be resolved in the Buyer’s favor, in accordance with the Platform’s Dispute Resolution Policy.

5. Nondelivery, Returned Shipments, and Re-Shipping

5.1. If an order is not delivered and tracking records confirm nondelivery, the Seller must cooperate with the Platform and the carrier during the investigation process.

5.2. If a shipment is returned to the Seller due to the Buyer’s failure to collect it, including:

  • Buyer absence,
  • Buyer refusal,
  • Buyer failure to pick up the parcel from a collection point,

then:

  • (a) The Seller may require the Buyer to pay a new shipping fee for re-shipping;
  • (b) If the Buyer declines re-shipping, the case is governed by the Return Policy, and the Buyer shall receive Store Credit only. No monetary refund is issued in such cases.

5.3. If the shipment is lost due to carrier fault, the Seller must:

  • provide proof of shipment,
  • file a carrier claim when applicable,
  • comply with the DDS Seller Protection requirements (if eligible).

5.4. Sellers are responsible for ensuring adequate packaging. Damage resulting from insufficient packaging constitutes improper performance by the Seller.

6. Relationship with the Return Policy

6.1. All matters involving refunds, Store Credit, damaged goods, nondelivery, or failed delivery attempts are governed by the Return Policy, which supersedes this Policy where applicable.

6.2. Key cross-policy rules include:

  • (a) Delivered but uncollected shipments → no monetary refund; Store Credit applies; Buyer must pay for re-shipping.
  • (b) Lost shipments → resolution depends on evidence provided, pursuant to the Return Policy and DDS Seller Protection.
  • (c) Damaged shipments → Seller must comply with carrier claim procedures and Return Policy requirements.
  • (d) Digital goods → delivery is deemed complete when access is granted; no returns or refunds are permitted.

7. Shipping Insurance

7.1. The Platform strongly recommends that Sellers purchase shipping insurance for all shipments, especially for unique, fragile, or high-value handmade items.

7.2. The absence of shipping insurance does not relieve the Seller of liability for nondelivery, loss, or damaged goods.

8. Limitation of Liability of the Platform

8.1. The Platform is not a carrier and does not bear responsibility for:

  • delivery delays,
  • carrier errors,
  • shipment loss or damage,
  • customs clearance delays,
  • any other issues arising once the package is handed to the carrier.

8.2. The Platform is not liable for any issues arising from the use of ShipStation or any other shipping service integrated into the Platform.

8.3. All shipping-related claims must be resolved directly between the Seller and the carrier unless otherwise specified in the DDS Seller Protection Program.

9. Amendments to the Policy

9.1. The Platform may amend this Policy at any time.

9.2. Updated versions take effect upon publication on the Platform.

9.3. Continued use of the Platform constitutes acceptance of the revised Policy.

10. Contact Information

For all questions regarding shipping, delivery, ShipStation usage, or dispute procedures, Sellers may contact:

Email: [email protected]

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